Woikoski’s sales and service channels are undergoing changes

We are making changes to our sales organisation to improve our services to customers in Finland. The direct sales and solution sales teams will serve direct-delivery customers, while retail customers and resellers will be assisted by our retail and corporate sales team. We will have three sales regions in Finland: Northern Finland, Central Finland and Southern Finland. These changes will improve even further our ability to meet our customers’ varied needs and to offer services rapidly and efficiently.

As part of the reform, the sale of industrial gases and welding equipment at Woikoski’s own service locations came to an end on 15 September 2016. Our retail sales points will keep serving our customers, and gas deliveries will continue as before. Orders for gas cylinders placed by noon on a business day will be delivered on the next scheduled delivery day. We also offer a handy electronic order service, which enables you to place an order online.

Changes affecting orders for industrial gases

Our customer service phone numbers and e-mail addresses will remain unchanged until the end of September. We will launch our new service channels on 3 October to offer our customers comprehensive assistance and centralised services related to ordering and corporate and retail sales.  Woikoski’s 160 resellers will continue to serve our customers everywhere in Finland, handling matters related to both gases and welding equipment. You can find the contact information of the reseller nearest to you here.

New procedure for ordering and delivery of medical gases

From 3 October 2016 onwards, our ordering services and other services for medical gases will be centralised in the Medical customer service centre, located in Järvenpää. This service centre will handle all medical gas and hospital equipment orders and questions related to them. Our customers can receive assistance with any questions related to home oxygen therapy by calling our medical home oxygen therapy service number.

Until the new service centre opens, the current phone numbers and processes will remain in effect. Orders for medical products can also be made online.

The collection points for medical gases in Voikoski, Turku, Kotka, Imatra, and Varkaus will cease operation, and in these regions medical gases will be delivered directly to the customer. The collection points in Oulu, Järvenpää, and Pirkkala will continue to serve customers, but orders must be placed no later than noon on the business day preceding the pick-up. The collection points are open on weekdays between 8am and 4pm. The gates to the office are opened to the customer on arrival. These changes do not affect customers whose medical gases have been collected from one of our resellers or delivered directly to them.

Sources of further information: Oy Woikoski Ab’s Sales Director Jussi Rissanen, at tel. +358 40 540 3634; Director of Medical Product Distribution Heikki Lehmuskero, at tel. +358 40 687 5978; and sales manager for medical gases Mikko-Pekka Laiho, at tel. +358 40 546 9336

The new contact details, which will be valid from 3 October 2016 onwards, can be found (and printed for easy reference) here.