Ordering instructions for home oxygen therapy products

Ordering is easy and simple: order your products from the Woikoski Medical customer service.

Send the order form and a copy of your prescription to Woikoski Medical either by fax (+358 20 605 1812) or post (Oy Woikoski Ab/Medical, P.O. Box 1, 04020 Woikoski, Finland).

After receiving your order, we will send you an information package, which includes safety instructions, the package leaflet for medical oxygen, a medical oxygen label that can be affixed to your front door and information on the delivery dates in your region.

The customer service personnel at our home oxygen therapy department will call you within one day of receiving your order to make practical arrangements such as the delivery day and any guidance you might like.

Liquid oxygen containers will be delivered to the client’s home address. Medical oxygen cylinders can be delivered either to the client’s home or to a named pick-up point, according to the client’s wishes. According to the client’s preference, medical oxygen cylinders may also be picked up from a Woikoski office at a separately agreed time.

We aim to arrange training on the use of liquid oxygen devices within 1-2 working days of the delivery of the reservoir. The training is given either by a hospital rehabilitation instructor or a Woikoski Medical employee.

Further orders for medical oxygen can be made by phoning Woikoski Medical’s customer service, tel. +358 45 788 15403. We are open on weekdays between 8 a.m. and 4 p.m.

Device order form

Medical oxygen order form

Reimbursable by Kela

Medical oxygen and the lease of equipment are included in the basic reimbursement system of Kela, the Social Insurance Institution of Finland. These costs count towards your annual maximum payment limit for prescription medicines. If this payment limit is exceeded, you may authorise Woikoski to send bills directly to Kela. Learn more: kela.fi/web/en/medicine-expenses

We are happy to help with any question on home oxygen therapy!

Contact details for Woikoski Medical’s home oxygen therapy customer service: kotihappihoito (at) woikoski.fi, tel. on weekdays from 8 a.m. to 4 p.m.: +358 45 788 15403